frequent questions
glossary
What is a basic bank account?
Access to the credit intermediary activity
List of authorised credit intermediaries
How to protect yourself from online fraud?
Know your rights when making payments in Europe.
Do you know what the gross domestic product is? What about inflation? (only in Portuguese)
Key tips to protect yourself when choosing online or mobile banking services.
Throughout the life of the loan, bank customers may wish to change one or more of the loan terms, such as the spread, the reference rate term, the interest rate regime (from variable to fixed or vice versa), the term for amortisation of the loan or the repayment modality itself.
The renegotiation of the terms of the agreement is only possible with an agreement between the bank customer and the credit institution.
Credit institutions may not charge fees for the renegotiation of credit agreements.
Credit institutions cannot make the loan renegotiation dependent on the acquisition of other financial products or services.
Credit institutions may not increase the burden with credit agreements for the acquisition, construction or maintenance of ownership rights over permanent owner-occupied housing, namely by increasing the stipulated spreads, if the renegotiation is due to:
Change of ownership of the agreement, due to divorce, legal separation of persons and property, dissolution of the unmarried partnership or death of one of the spouses, provided that the monthly instalment of the loan represents a debt service to income ratio of the household of the new owner of less than 55% or, where there are two or more dependents, of less than 60%:
, where the gross annual income of the household corresponds to the income earned during the previous calendar year, without deduction of any charges.
Rental housing of the property that guarantees the loan:
The rental agreement must state that the property is mortgaged as collateral for a home loan agreement and that the tenant is obliged to deposit the rent amount in the account of the bank customer associated with the loan.
Decree-Law No 74-A/2017 (in Portuguese only)
Law No 24/2023 (in Portuguese only)